Margins and Expectations: Balancing Service, Efficiency, and Cost Control

Sep 08, 2025

Rising costs across labor, supplies, and energy - fueled by economic uncertainty and shifting trade policies - are pressuring tribal casino operations. This session explores how to balance guest expectations with efficient staffing, smart procurement, and cost control. Learn strategies to protect margins without sacrificing the service standards your customers rely on.

Speakers
Matthew Robinson
Matthew Robinson - Klas Robinson Q.E.D
Joe Nayquonabe
Joe Nayquonabe, CEO - Soaring Eagle Casino & Resort
Camille Mercier
Camille Mercier, CEO - Spirit Mountain Casino
Joseph Nayquonabe
Joseph Nayquonabe, Chief Strategy Officer - Blue Stone Strategy
Mike Auger
Mike Auger, Enterprise Administrator - Grand Portage Band of Lake Superior Chippewa