Artificial Intelligence and Its Profound and Immediate Impact on Player Engagement and Incremental Revenue Generation

Apr 01, 2026
2951

This seminar examines how artificial intelligence is reshaping the casino industry through personalized player engagement, consistent communication, real-time data capture, gifting optimization, and inventory management. Panelists share practical case studies highlighting predictive analytics, virtual assistants, and operational automation that enhance retention, increase trip frequency, and drive incremental revenue. Attendees gain insight into how AI supports smarter decision-making across gaming and hotel operations while improving efficiency, profitability, and the overall guest experience in modern casino environments.

Speakers
Michael Glauser
Michael Glauser, Founder and Managing Partner - ADEN (Advanced Direct Engagement Network)
Christian Marcello
Christian Marcello, Founding Partner - FirstPoint AI