Profit Centers, Not Loss Leaders: The New Economics of Amenities

Mar 31, 2026
1A & 1B
Casino and Gaming Operations

Casinos have expanded beyond gaming to include hotels, dining, entertainment, and other amenities designed to attract and retain guests. Today, these ancillary facilities are expected to generate profits while supporting gaming demand. This roundtable brings together industry experts, casino managers, and tribal leaders to discuss strategies for improving profitability across diverse amenities, balancing operational performance with guest experience, and aligning non-gaming revenue with broader casino growth objectives.

Speakers
James Klas
James Klas, Co-Founder and Principal - Klas Robinson Q.E.D
Andrew Masiel Sr.
Andrew Masiel Sr., Secretary - Pechanga Development Board
Brad Van Orsow
Brad Van Orsow, Director of Marketing - UrVenue