This session isn’t about HR — it’s about performance. As organizations head into 2026 facing tighter resources, ongoing workforce challenges, and increased competition for guests, treating HR as the complaint department is a costly mistake. When HR is positioned strategically, it strengthens leadership, improves execution across departments, and directly impacts guest experience and the bottom line. This conversation challenges leaders at every level to rethink how they engage HR — not just when something breaks, but as a critical business partner.