Optimizing Marketing and Operations in Native American Casinos

Mar 31, 2026
1A & 1B

We will provide a comprehensive overview of marketing and operational best practices specific to Native American gaming enterprises. Attendees will gain insights into strategic player development, loyalty program optimization, database and digital marketing, brand positioning, and promotional planning. Operational topics will include guest service standards, workforce optimization, regulatory and compliance considerations, data-driven decision-making, and performance measurement. The session will emphasize aligning marketing strategies with operational execution to enhance revenue growth, operational efficiency, and long-term sustainability while respecting tribal governance and cultural values.

Speakers
Michael Michaud
Michael Michaud