As tribal gaming navigates AI, data analytics, and digital engagement, the biggest hurdle to progress isn't typically the technology itself… it’s how organizations prepare their teams to champion these changes.

A diverse panel of growth and change experts will share best practices for leading teams to embrace the strategies, mindset and actions that support digital and organizational transformation. Learn from those who have been there and are currently doing the work.

Leaders and technology advocates will leave better equipped to guide their organizations through transition, with a session focus on aligning teams around a shared vision, putting solid processes in place, understanding emotional responses to change, and ensuring the team embraces the industry’s future rather than resisting it.

Chris Garrow – Gaming Operations Director, Prairie Band Casino & Resort

Mindy Iverson – Director of Human Resources, White Earth Reservation Business Committee

Carrie Beaudette – VP of Organizational Development, ROI, Inc.

Diane Ristau (Moderator) – VP of Learning & Development, ROI, Inc

Key Takeaways:

• Embrace Innovation: Reframe rapid industry change and digital transformation as necessary and positive drivers of long-term success.
• Master the Phases of Change: Understand the Four Phases of Change and the typical emotional responses staff experience during transitions.
• Apply Best Practices for Tech Integrations: Learn what to do (and not to do) to make the onboarding of new technologies (large and small) as seamless as possible for the company, team and guests.
• Integrate Strategic Planning into Change Management: Learn how intentional planning, prioritization, and alignment reduce friction, increase buy-in, and keep initiatives on track.
• Lead with Clarity: Apply practical communication and leadership strategies that ensure service excellence, operational stability, and employee engagement.

True innovation requires more than new technology. Leaders and their teams must first embrace the strategies and mindset that drives it.

(Note: This session could also fall under Emerging Trends, Casino & Gaming Operations or Deep Dive)