Casino & Gaming Operations
(Secondary relevance: Workforce Development, Security & Game Protection, Guest Experience)

Operational consistency is one of the most significant challenges—and greatest opportunities—facing tribal casino operations today. With multiple shifts, high employee turnover, evolving games, and increasingly complex regulatory and guest expectations, even well-designed SOPs can break down without the proper execution framework.

The session will examine how modern learning platforms and operational tools can support this consistency without slowing down operations, making it easier for team members to access critical knowledge when and where they need it. Attendees will gain practical insights into using training, accountability, and data visibility to reinforce SOPs, improve compliance, and empower teams at scale.

This session is designed for tribal leaders, regulators, gaming executives, surveillance professionals, and operations managers seeking practical strategies to strengthen daily execution while remaining grounded in operational fundamentals.

Key Learning Objectives

Attendees will be able to:

Understand how training supports SOPs as a living operational control, not a static document
Identify common breakdown points in table games, game protection, and frontline decision-making across shifts
Learn how refresher training reduces procedural drift and operational errors
Explore ways technology can support accountability, tracking, and consistency without disrupting operations
Apply best practices for delivering training across large, multi-shift casino environments

Topics Covered:

SOP consistency in table games and gaming operations
Training as a tool for game protection and risk mitigation
Frontline decision-making and judgment reinforcement
Reducing operational errors through refresher education

More open lines of communication 
Accountability, tracking, and audit readiness
Making training accessible for large teams across shifts
Aligning guest service standards with operational execution

Intended Audience:

Tribal casino executives and operations leaders
Gaming and table games management
Surveillance and game protection professionals
Compliance and regulatory staff
HR and workforce development leaders

Proposed Panelists:

Bill Zender – Renowned casino consultant and game protection authority
Matt Mellor – Gaming Operations Executive, WYSR
Client Operations Leader (TBD) – Tribal casino operator leveraging structured training to support operational consistency
Moderator: Desiree Vincent – VP of Product Development, WYSR

Why This Session Matters Now:

As tribal gaming continues to evolve, the fundamentals of strong operations remain essential. This session bridges traditional casino operational discipline with modern workforce execution, showing how ongoing, easy-to-access training supported by technology helps operations leaders maintain SOP consistency across shifts, reduce errors, protect revenue, and keep teams aligned—without pulling people off the floor or slowing operations.